PizzaExpress

We had a fantastic experience at PizzaExpress, thanks to Jesús. He was incredibly friendly, welcoming and provided excellent customer service throughout our visit. He really went the extra mile by allowing my son to help him make the ice cream, which absolutely made his day! It was such a lovely gesture and something my son will remember. Thank you, Jesús, for making our visit so enjoyable. Excellent service and a real credit to PizzaExpress

A big thank you to Divya for the fantastic service today. She was attentive, professional, and genuinely friendly from start to finish. She made sure we had everything we needed, kept an eye on our table throughout the meal, and was always happy to help. Her cheerful attitude and excellent customer service made the experience even more enjoyable. It’s always nice to be served by someone who is so welcoming and dedicated to making guests feel looked after. We really appreciated her efforts and hope to be served by her again in the future. Highly recommend!

We attended a children’s birthday party here and had a wonderful time. The venue was welcoming, the staff were friendly, and the food was delicious. The children had lots of fun making pizzas and enjoyed every moment. A great place for a birthday celebration! Our host was Divya, she is amazing! Friendly, attentive, and very professional. She made us feel welcome and ensured we had a great experience. Excellent service – thank you, Divya!

We came on Mother’s Day for lunch, and they had a Mother’s Day menu with x1 pizza. They said they run out of that pizza and gave no other option of going for a similar price pizza. Made no sense to us, how can you have a poster outside the place advertising this menu, and then not giving the option of going for a different pizza if you really planned that bad for running out of the only pizza on the Mother’s Day menu, on Mother’s Day, at lunch time. Seems strange, we obviously couldn’t order within the advertised menu (who goes to pizza express and doesn’t order pizza?). It feels the place was not keen on doing the offer, probably implemented by Management, to their customers, and they decided to give no option on a day they knew they could make more money without this offer. Well play for the numbers, but you lost a customer. Also the food was cold, we understand on a day like Mother’s Day is acceptable having to wait 1 hour for the food, we don’t understand why we have to eat after all that waiting a cold (and overpriced) pizza.

Pizza Express has been favourite for years & customer service has been great too wherever we go except Purley one. Firstly both our bruschetta’s were burnt, no dip with polenta chips so couldn’t enjoy dry chips & then when called to complain, we were put on hold for such a long time and then got hung up. When called back found manager Liam’s attitude rude & incompetent. He said he’ll send vouchers via email for bruschettas but didn’t receive any. We tried calling back few times but he keep lying that they’ll send but they never did. Very disappointed feeling cheated & ripped off. Cook knowing bread was burnt still served it. Our whole evening dinner & mood was ruined. This is our very 1st time leaving bad review for anyone in life. We’ll never order or visit that restaurant ever again.

Had such a lovely time at Pizza Express — the atmosphere was relaxed and welcoming, the food was delicious as always, and the whole visit just felt really easy and enjoyable. But the real highlight was our server Divya. She was warm, attentive and brilliant from start to finish — checking in at the right moments, full of great energy, and just genuinely lovely to be served by.

Absolutely brilliant. The food tasted great. The staff were really polite, the food was delivered quickly. The whole family agree it's the best pizza express we've ever been to. We will definitely be back!