Star Pizza & Kebab
Star Pizza & Kebab in Romford offers a variety of kebab and pizza options. However, the establishment faces significant challenges regarding food quality and consistency. Many reports highlight issues with meat texture and the freshness of ingredients used in their meals.
The delivery experience frequently involves long wait times and temperature concerns. Additionally, customer service and communication standards require substantial improvement to ensure a reliable dining experience for local residents.
Star Pizza & Kebab is in position 72 out of 72 in Kebab shops in Romford
Customer Reviews
Star Pizza & Kebab has a rating of 2.5 out of 5 based on over 146 reviews on Google
I don't normally do this and would have zero star, but we just received the worst food you could probably order. As others have said dry paper thin and tasteless something described as Doner meat Rock hard refried chips and to top it off arriving stone cold. Portion sizes weren't great and the salad also wasn't fresh. An overhaul and training and standards is definitely needed here. I didn't check the Hygiene rating as ordered from JE but now see a 3 and can see why. Save your money or the hassle of refunds and order elsewhere. Shop you can't send out food of that quality charging £40 and expect your customer to be happy. Please have a rethink.
I have ordered on just eat I had to wait 2 hours to get my food. I was really hungry it was lunch time. The taste of the food was average but it was cold. When I called the restaurant after waiting 2 hours first time they picked up then within 3 second the guy hanged up on me then I called 5 times he didn’t pick then he picked up and told me the driver should be with me in next 4/5 minutes but he actually came another 15 minutes later. I ordered a pizza meal they didn’t even give me any sauce with the pizza. Overall the service is not great.
Honestly the most over priced and disgusting food you you can buy, would not recommend at all, I paid £9 for a poxy lamb wrap that had hardly anything in it, the lettuce was old and so was the onions and the food tasted like BO, the doner was tastless and dry so not go here.
Ordered food through just eat at 1am and the delivery was 1-30. Food finally arrived at 2-05 stone cold £28-70 spent restaurant was not very helpful and when driver said he was 2 minutes away it was another half hour till the cold food arrived. Complained to just eatnand got a crap £7-15 refund to gift card which didn't pay for anything apart from the cold hot wings. Will never use again and I advise stay clear at all costs as not first time issue with these
I ordered food through Uber eats, upon the food arrival the doner meat was old reheated meat oily uneatable food the hot wings where not hot wings that I ordered!!! These wings were also left over old dried wings of the night. I called the driver straight away asking him to take the food, however the driver said he will ask the manager to call me who did and said he will deliver me food next time all free of the same items but fresh. And to contact them. So I did today and they said no I need to order through Uber and they will give me something free…like is this a joke!!! The man I spoke to has no respect and disgusting attitude. Food quality is appalling, I will be escalating this with Uber and the council to how is it okay for these places able to serve food to people. I come from the catering industry and I will be sending the health and safety to your place. I’ve got proof of how your food quality was. Lying, why you businesses think it’s okay to eat people hard earned money to provide such bad quality food and Uber allows this. You should not be in the food industry. I have attached picture of the food Receipt and screenshot from Uber suggesting to contact the restaurant as you manage your own delivery, which I did promise was not for filled I wanted to be refunded as I was put off but then thought okay you know let’s see… when I spoke to this unreasonable man today I told him I’ll pay you cash for the delivery of the driver!! I have escalated these matter with Uber eats. It’s principal and customer service, which clearly this place doesn’t care about
Information about Star Pizza & Kebab
Address
Star Pizza & Kebab is located at 23 High Rd, Romford RM6 6PU, United Kingdom
Phone
The phone number of Star Pizza & Kebab is +44 20 8597 7755
Website
The website of Star Pizza & Kebab is: starpizzakebab.com
Business Hours
Monday: 12:00–00:00
Tuesday: 12:00–00:00
Wednesday: 12:00–02:00
Thursday: 12:00–02:00
Friday: 12:00–02:00
Saturday: 12:00–02:00
Sunday: 12:00–02:00

